Rampant digitalisation and AI adoption, unicorn businesses of all sizes pushing for more, political and environmental issues, etc.: our current context is nothing short of speedy and worrying. In such a setting, many organisations are turning to Managed Service Providers (MSPs) to streamline their IT operations and enhance their remote working capabilities. As a key player in this field, RDS-Tools delivers comprehensive remote control, monitoring and cybersecurity solutions through its software suite, tailored to meet the diverse needs of IT professionals.

This article delves first into what is MSP, defining the nature, uses, benefits of managed service provision before exploring the software offerings of RDS-Tools to complement RDS infrastructures. These include RDS-tools Advanced Security, RDS-tools Remote Support and RDS-tools Server Monitoring. Our products are designed to enhance the functionality and security of Remote Desktop Services (RDS) environments, ensuring that businesses can operate efficiently, expertly and securely in an RDS and MSP context. By leveraging RDS-Tools, businesses can mitigate risks, provide effective remote support and maintain optimal server performance.

What is MSP?

An MSP, or Managed Service Provider, is a company which offers a variety of IT services to businesses on a subscription basis. Ranging from network management and cybersecurity to data backup and cloud solutions, such services provide organisations with the expertise and resources needed to maintain a robust IT infrastructure. These services often also include network surveillance and reporting, data backup and recovery, cloud services and more. They are generally available as software as a service (SaaS) solutions rather than as renewable licences, freeing subscribers from one-time long term investments and spreading costs instead. MSPs can manage a client's IT infrastructure and end-user systems, typically providing support remotely and relieving the organisation of most IT related intricacies.

Key Functions of an MSP

·       Remote Monitoring and Management (RMM): MSPs use RMM tools to monitor clients' IT systems continuously, ensuring they are running smoothly and efficiently. They can detect and resolve issues proactively before they impact business operations.

·       Cybersecurity: MSPs provide comprehensive cybersecurity services, including threat detection, prevention and response. They implement measures such as firewalls, antivirus software and security patches to protect against cyber threats.

·       Data Backup and Disaster Recovery: MSPs ensure that client data is backed up regularly and can be recovered quickly in case of a data loss event. This involves creating backup schedules,storing backups securely and testing recovery procedures.

·       Cloud Services: MSPs help businesses migrate to and manage cloud platforms. They offer services such as cloud storage, cloud computing, cloud-based software applications, etc, enabling clients to scale their IT resources according to their needs.

·       IT Support and Help Desk: MSPs provide technical support to their clients' employees, addressing issues related to hardware, software or network connectivity. This support can be provided through a help desk, often available 24/7.

·       Compliance and Regulatory Assistance: MSPs assist businesses in complying with industry-specific regulations and standards, such as GDPR, HIPAA and PCI-DSS. They help implement necessary policies and procedures to ensure compliance.

Benefits of Using an MSP

1.     Cost Savings: By outsourcing IT services to an MSP, businesses can reduce the immediate costs associated with hiring and training an in-house IT team. Also, MSPs offer predictable monthly fees, making budgeting easier.

2.     Expertise and Experience: MSPs bring a wealth of knowledge and experience to the table, providing access to a team of skilled IT professionals with expertise in various areas.

3.     Scalability: MSPs offer scalable solutions that can grow with a business. As a company's needs change, the MSP can adjust the services provided accordingly.

4.     Focus on Core Business: Outsourcing IT management to an MSP allows businesses to focus on their core operations without worrying about IT-related issues.

5.     Enhanced Security: MSPs provide robust security measures to protect against cyber threats, helping businesses safeguard their sensitive data.

How MSPs Differ from Traditional IT Support

While traditional IT support still often operate on a break-fix model, addressing issues as they arise, MSPs take a proactive approach. They monitor and manage systems continuously to prevent problems before they occur. This pre-emptive stance helps minimise downtime and ensures that IT systems run efficiently.

Examples of MSP Services

·       Cyber Security: Providing comprehensive cybersecurity solutions to prevent cyberattacks and protect IT infrastructure.

·       Server and Network Monitoring: Offering real-time monitoring and reporting for remote servers to ensure optimal performance and quick issue resolution.

·       Remote Access or Remote Desktops: Enabling businesses to access applications and desktops remotely, ensuring business continuity and flexibility.

·       Remote Support and Screen Control: Providing remote assistance and screen sharing to help clients resolve technical issues promptly.

All-in-all, an MSP is a valuable partner for businesses looking to optimise their IT operations,enhance security and reduce short-term costs. By leveraging the expertise and resources of an MSP, businesses can focus on their core activities while ensuring their IT infrastructure is robust and reliable.

Summary of Description of What is MSP

Set with this general knowledge about Managed Service Providers (MSPs), these explanations and details, we can explore how RDS-Tool scan be applied in the Managed Service Providers field. For further information, industry publications, technical articles and educational materials are widely available. Let us find out how each RDS Tools software product can be put to effective use here. Click for a sneak-peak of our 3 products in PDF version and view them in catalogue form.

What would be MSP without RDS-Tools: Enhancing Remote Desktop Services

RDS-Tools offers a range of solutions designed to enhance Remote Desktop Services (RDS) environments, providing businesses with secure, efficient and cost-effective remote access and management capabilities. RDS-Tools focuses on improving the functionality and security of remote desktop connections, ensuring that businesses can maintain productivity and operational efficiency.

RDS-Tools Advanced Security: Comprehensive Cybersecurity for Windows Servers

RDS-Tools Advanced Security is an all-in-one cybersecurity solution designed to protect Windows Servers from a variety of cyber threats. This tool is essential for businesses reliant on remote access, as it provides multiple layers of security to safeguard sensitive data and IT infrastructure.

Here are four hand-picked features applied to usage in the MSP field:

·       Ransomware Protection: Prevent ransomware attacks on your infrastructure by detecting and blocking malicious software before it can encrypt your data.

·       Access Management: Control who can access your servers with advanced access management features, including IP filtering, country-based restrictions and time-based access policies.

·       Brute-Force Defense: Protect your backend structure and your clients’ front end against brute-force attacks with intelligent security algorithms that detect and block unauthorized login attempts.

·       Endpoint Protection: Ensure that all endpoints connected to your network are secure and minimise potential collateral damage of credentials or device loss or theft.

By integrating RDS-Tools Advanced Security into your IT infrastructure, you can significantly reduce the risk of cyberattacks and maintain a secure service environment.

RDS-Tools Remote Support: Efficient and Reliable Remote Assistance

RDS-Tools Remote Support provides businesses with the tools needed to offer effective remote assistance and screen sharing capabilities. This cloud-based software is ideal for IT professionals who need to support remote clients or employees, ensuring quick resolution of technical issues without the need for on-site visits.

·       Unattended Access enables IT staff to access and troubleshoot devices even when the end-user is not present, minimizing downtime and improving efficiency.

·       Attended Support provides real-time support with attended access, allowing IT professionals to assist users directly during a support session including for demonstration or training purposes.

·       Screen Sharing facilitates collaborative troubleshooting and training by sharing screens between the support technician and the end-user.

·       Session Recording records support sessions for training, auditing and quality control purposes.

With RDS-Tools Remote Support, MSP businesses can enhance their IT support services, ensuring that users receive timely and effective assistance regardless of their location, especially with wake-on-LAN and unattended access opening many doors on the reactivity front.

RDS-Tools Server Monitoring: Real-Time Monitoring and Reporting

RDS-Tools Server Monitoring is a powerful yet ultra-simple tool that allows businesses to track the health and performance of their servers and websites in real-time. By providing comprehensive monitoring and reporting capabilities, this tool helps IT administrators quickly identify and resolve issues, thus ensuring optimal server performance and reliability.

·       Real-Time Alerts: Receive instant notifications of any issues or anomalies detected in your server environment, enabling prompt response and resolution.

·       Performance Metrics: Monitor key performance indicators such as CPU usage, memory consumption, disk space and network activity to ensure your servers are running efficiently.

·       Historical Data Analysis: Access historical data to identify trends and patterns, helping to predict and prevent potential problems before they occur.

·       Customizable Dashboards: Create personalized dashboards that display the most relevant information to your specific needs, providing a clear overview of your server environment.

By leveraging RDS-Tools Server Monitoring, MSPs can maintain optimal levels of server uptime and performance, reducing drops in service-provision and improving overall operational efficiency.

Summary of RDS-Tools Benefits for MSPs

Integrating RDS-Tools solutions such as Advanced Security, Remote Support and Server Monitoring into your IT infrastructure ensures a secure, efficient and reliable remote working environment and IT service provision. These tools not only enhance the functionality and security of your remote desktop services but also provide the necessary support and monitoring capabilities to keep your business running smoothly. With RDS-Tools, you can focus on providing the best services while confidently managing and securing your IT resources. If you already know you are interested, how about discovering how we can work together.

Conclusion to What is MSP

Integrating the advanced solutions provided by RDS-Tools into your IT infrastructure can significantly enhance your IT services provision capabilities. RDS-Tools Advanced Security offers robust all-round protection against cyber threats, ensuring your data and systems and that of your clients remain secure. RDS-Tools Remote Support enables efficient and reliable remote assistance, allowing IT professionals to resolve issues quickly and effectively. RDS-Tools Server Monitoring provides real-time insights into server performance, helping you maintain an elevated percentage and quality of uptime and great operational efficiency.

By adopting these comprehensive tools, you can focus on client service while confidently managing and securing your IT assets and resources. The combination of proactive monitoring, robust security measures and effective remote support ensures a seamless and secure RDS environment. With RDS-Tools, your business can achieve greater productivity, security and efficiency in today's competitive digital landscape.


Start your free trial today.

Download any RDS Tools software to start your 15-Day free trial.

Start for FREE »

Easy setup – No credit card required

Discover RDS Tools

The Ultimate Toolbox to better Serve your Microsoft RDS Clients.

  • RDS Advanced Security
  • RDS Remote Support
  • RDS Server Monitoring
Download a trial

Need to speak to sales?

The Ultimate Toolbox to better Serve your Microsoft RDS Clients.

Contact sales