RDS TOOLS NEWS
June 22, 2023
June 12, 2023
RDS-Tools is excited to announce the launch of RDS-Remote Support version 3.4. This latest update introduces a groundbreaking feature - Wake-on-LAN (WoL), alongside a range of enhancements. With this innovative addition, support agents can effortlessly power on disconnected PCs, enabling unattended remote support at any time, without any limitations.
RDS-Remote Support's core strength lies in its ability to offer unattended access and block user inputs. This means that support agents can provide uninterrupted assistance, whether the user is at their desk and in need of immediate help or away from their workstation. By harnessing the power of RDS-Remote Support, agents can now deliver uninterrupted support, ensuring seamless resolution of any technical challenge.
The newly introduced WoL solution takes remote support convenience and effectiveness to new heights by allowing agents to remotely power on disconnected PCs. With a simple click, support personnel can wake up the target machine, establish a secure connection, and remotely take control. This streamlined process eliminates the need for users to be physically present, resulting in significant time savings and increased productivity for both support agents and end users.
The newly integrated WoL solution takes the convenience and effectiveness of remote support to unprecedented levels by empowering agents to remotely power on disconnected PCs. With a simple click, support personnel can wake up the target machine, establish a secure connection, and gain remote control. This streamlined process eliminates the need for users to be physically present, resulting in significant time savings and increased productivity for both support agents and end users.
In addition to the remarkable WoL feature, RDS-Remote Support version 3.4 introduces several other enhancements to optimize the support process:
These enhancements empower support agents, elevating their ability to provide efficient and uninterrupted assistance. By removing limitations and introducing user-friendly improvements, RDS-Remote Support guarantees a seamless support experience for both agents and end users.
To delve deeper into the new WoL feature and its configuration, users can visit the dedicated documentation page. This comprehensive guide offers invaluable insights into leveraging the WoL solution for unattended remote support.
For those interested in exploring the power of RDS-Remote Support, a trial version of the product can be downloaded for free.