PROVIDE IT Support and maintenance
RDS Remote Support enables your team to fix issues remotely, provide unattended maintenance and updates to RDS servers and endpoint PCs, and assist remote users securely, via encrypted connections.
Fully managed backend
Affordable subscription
For IT and Support Teams
TRUSTED BY OVER 500,000+ COMPANIES
Attended or Unattended Remote Maintenance and Assistance.
Existing solutions like TeamViewer are unnecessarily complex and prohibitively expensive! IT professionals need a simple, affordable, and secure remote support tool to provide remote maintenance and assistance. The RDS Tools alternative is called RDS Remote Support.
RDS Remote Support enables your team to fix issues remotely, provide unattended maintenance and updates to RDS servers and endpoint PCs, and assist remote users and clients via screen sharing and remote control, securely, via encrypted connections.
How does it work?
Support agents are now fully equipped to assist their remote clients thanks to secure access that grants them control of the client’s mouse and keyboard, ability to view files and applications, as well as troubleshoot any problem. For IT professionals who need a reliable solution for internal maintenance or customer support teams looking after distant customers – this is it!
Why RDS Remote Support?
Provide remote IT maintenance such as server updates or setting up tools for your colleagues or clients.
Have your support agents assist, support and troubleshoot problems faced by your remote customers.
Use secure multi-user session sharing to remotely train your teams or clients.
Significantly save vs alternative solutions, while benefiting from 100% of the necessary features.
Features Overview
Unlimited end-devices and clients
Connect from/to an unlimited amount of devices and clients.
From 1 to 100 concurrent connections
The number of remote support sessions that can be set up at the same time.
Screen Sharing
Take control of the screen, mouse, and keyboard of remote clients.
Multi-agent connections
Allow your agents to join the sessions of their colleagues.
Chat
Communicate with remote clients via a simple chat box.
File Transfer
Exchange files with remote clients.
Language
Change the language of the remote assistance interface.
Send commands
Send ctrl+alt+del keyboard command or start Task Manager.
Multi-monitor
Change the displayed monitor should clients have several screens.
Clipboard Synchronization
Copy and paste information on the remote computer.
No Setup, Quick Connection
Agents and end-users simply download and run a small program.
The end-user then shares their ID and password with the agent to enable the connection.
Unattended Access
Agents can easily add, connect, remove computers, and send remote commands.
SaaS hosted by RDS Tools
RDS Tools manages all the updates and maintenance of the servers and connection clients.
Managed Back-end
RDS Remote Support servers are managed by our experts and located all around the world for the best customer experience.
End-to-end encrypted connections
Every Remote Support connection is secured using modern TLS encryption.
White Label connection client
Add your branding to the Remote Support connection client.
Use your Domain
Host your connection client download using your branded domain.
Lite, simplified connection client
Simplified end-user interface.
Multi-language interface
The support agent can easily change the language of the remote support interface.
Dynamic screen resolution
Automatically adapts to any screen size.
Session recording
Record a session and save it as a video file.
Connect from/to macOS (coming soon)
This AddOn will be available in Q2/2023 at no extra cost.
Connect from Android (coming soon)
This AddOn will be available in Q2/2023 at no extra cost.
Business-friendly subscription pricing
All the features you need, for a fraction of the usual cost.
Up to 1 concurrent connection
Unlimited users & devices
/month (billed annually)
MOST POPULAR
Up to 5 concurrent connections
Unlimited users & devices
/month (billed annually)
Up to 10 concurrent connections
Unlimited users & devices
/month (billed annually)
What our customers say
"At Shortcuts, we are true believers in RDS Tools’ added value. We have been using the software for 6 years now and we are extremely satisfied. Apart from being a great product, we love the after sales service and support. We have over 1000 clients using the feature."
Tony Antoniou
CTO at Shortcuts Software
"RDS Tools has enabled us to create a whole new SaaS division for our customers running on 10 servers with over 550+ simultaneous log ins. The software has been rock solid for the past two years. Technical support is superb, making RDS Tools the total RDS solution at an extremely affordable price!"
Kent Crabtree
Senior IT Director at Maximus
"RDS Tools is incredibly effective, easy to deploy and manage, and fits our budget perfectly. It was really a no-brainer for me, and has served us well so far, especially during the Covid crisis when the majority of our (minimally computer proficient) staff are working from home now."
Jack Riggen
IT coordinator at Vistability
Frequently asked questions
Yes, we offer a fully-featured 14-day free trial. You can download it here.
Yes, you will find all the information you need in our documentation and the deployment support emails that you will receive. RDS software are easy to deploy, but if you still face difficulties, our support team will be happy to help you.
This is a subscription, it will automatically renew annually.
You can cancel your subscription at any time, and you'll keep your access until the end of the billing period.
Of course, we will be happy to help. Simply contact us here.
Absolutely, we work with over 5,000 business partners worldwide in different capacities. Servicing your client with one of our remote desktop access software is, therefore, possible.
To do so, simply get in touch with our sales team. We recommend that you download the free trial to confirm that our solution is right for your clients.
Try RDS Remote Support for 15 days. All features included.
Easy setup – No credit card required
