RDS REMOTE SUPPORT
All features
Provide IT Support and Maintenance
Remote Assistance
Designed to meet the needs of both agents and end-users
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Attended and Unattended Session Sharing
Enable quick and easy remote connections.
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Security and Hosting
A secure SaaS solution with a fully Cloud-Managed connection platform.
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Support Environment Customization
Keep control of your support environment in our simple admin console.
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Remote Assistance
Designed to meet the needs of both agents and end-users
Screen Sharing
Agents can remotely control the screen, mouse, and keyboard of end-users with just one mouse click from the end-user. The chat box appears immediately after the connection is established, and the remote support session starts.
Multi-agent Support Session
Agents can work independently or collaboratively, with multiple agents able to connect to the same remote computer.
Chat Box
Both agents and end-users have a customized chat box. The agent’s chat box contains necessary information and all the standard functions required to run the session.
The end-user chat box is designed for a user-friendly experience and includes key functions such as file sharing.
File Transfer
Agents and end-users can both upload and share files with each other.
Language
The agent can easily change the language of the remote support interface.
Send Commands
Agents can send keyboard commands, such as ctrl+alt+del or opening the Task Manager on remote computers. Agents can also send remote commands via CLI without initiating a screen-sharing session.
Multi-monitor Support
Agents have access to all displays on a remote computer in a multi-monitor configuration.
Remote Computer Information
Agents can view information about the remote PC’s OS, hardware, and user account.
Session Recording
Record remote sessions and send them to your clients for a better customer service experience.
Enable/Disable Clipboard Synchronization
Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.
Attended and Unattended Session Sharing
Enable quick and easy remote connections
Security and Hosting
A SECURE SAAS SOLUTION WITH A FULLY CLOUD-MANAGED CONNECTION PLATFORM
End-to-end encrypted connections
Remote Support leverages the power of industry-standard TLS encryption to ensure the security of your remote support sessions.
Managed Back-end
The servers powering RDS-Remote Support are expertly managed and located globally for optimal customer experience.
A full SaaS solution
RDS-Tools goes above and beyond by not only managing the connection servers but also automatically updating the connection client software.
If an agent or end-user starts the remote support program with an outdated version, the software will update itself to the latest version, complete with all the latest fixes and features, every time.
Support Environment Customization
Keep control of your support environment in our simple admin console
Your Company Name and Logo
Add your branding to the Remote Support connection client so that end-users see your logo during remote support sessions.
Branded Download Link
Host your connection client download using your branded domain to maintain brand awareness through the Remote Support process from beginning to end.
Streamlined User Experience
Agents can add remote machines to the list of available unattended computers and access them with three available actions: connect, open command prompt, and remove.
Unattended computers can be organized using groups and easily found using the search bar.
Ready to dive in? Start your free trial today.
Download your 15-day fully featured RDS Remote Support trial.
Easy setup – No credit card required
